Inspiron (fictional) is a company offering a large application suite that allows companies to track and mine data from agent-customer interactions, be it voice or chat.
Inspiron's clientele, by way of a response portal, can generate case logs for immediate review on any software problems users may be having. Inspiron tracks these interactions between their own Agents and the customer. Wishing to maintain superior customer service, a mobile app was requested to meet the needs of mobile Agents and their Supervisors.
The application breaks down into 3 sections - Cases, Training, Contact Us, and I'm showing the most relevant screens around the first two.
Inspiron Agents have the ability to monitor all incoming tickets, easily sort and filter their own, and even flag some cases for later follow-up. Supervisors have the same privileges, they simply do not have a MY cases tab.
Note - The inspiration for this project is related to a recent employer with a similar application that I worked on several years ago. Rather than show old work, I have updated the UI in this mock-up to the latest flat iOS look, and have changed all references to businesses. Most importantly, I have simplified case functionality and display. This mockup is not for sale and is for demonstration purposes only of my current skillset.